1 – General Terms and Conditions of Sale for the Gîte Sous l'Amandier
- Non-smoking cottage.
- Accommodation capacity: 4 people.
- The premises are not suitable for accommodating people with reduced mobility.
- Pets (dogs and cats) are welcome. They must be kept on a leash and are not allowed in the bedrooms. A fee of €20 per week per pet applies.
Arrival and departure
- Arrivals take place between 4:00 PM and 7:00 PM.
- After 8:00 PM, any arrival will be charged €20.
- The cottage must be vacated by 11:30 am at the latest.
Use of the premises – Cleaning and deposit
The tenant must respect the peaceful character of the premises and make use of it in accordance with their destination.
A deposit of €1,000 will be taken in the form of a bank imprint and closed one week after departure.
Cleaning is included in the rental price. However, certain rules of etiquette outlined in the welcome booklet must be observed.
In the event of damage to the premises, breakage, or failure to comply with these rules, all or part of the security deposit may be retained. As the tenant is responsible for any damage caused by them, they must be covered by a holiday insurance policy to cover the various risks associated with their stay.
Booking confirmation and payment
All reservations must be confirmed, firstly, by returning the duly completed and signed rental agreement and, secondly, by payment according to the following terms:
- For arrivals in more than 45 days: 50 % of the amount of the stay upon booking and the balance of 50 % no later than 45 days before the start of the stay.
- For arrival in less than 45 days: 100 % of the amount of the stay at the time of booking.
Payment methods:
- By check made payable to Eve OBERT – Domaine La Parpaille, Chemin Blanqui, 84160 Cucuron.
- By bank transfer: IBAN: FR76 1131 5000 0104 5640 2348 551 – BIC: CEPAFRPP131.
The tourist tax, the amount of which is set by the relevant authorities, is payable by the client. The applicable amount is indicated at the time of booking and must be paid according to the terms specified for the stay.
Cancellation policy for stay
Any cancellation of stay must be sent by email to contact@domaine-la-parpaille.com.
- More than 30 days before the arrival date: Full refund of the total booking amount within 15 days.
- Between 15 and 30 days before the arrival date: 50 % refund of the total booking amount within 15 days.
- Less than 15 days before the arrival date: No refunds. The full amount of the reservation will be due.
Conditions for modifying the stay
Any request to modify the stay must be sent by email to contact@domaine-la-parpaille.com.
- More than 30 days before the arrival date: modification free of charge.
- Between 15 and 30 days before the arrival date: The modification fee is 50 % of the deposit and a new reservation will need to be made.
- Less than 15 days before the arrival date: The modification fee corresponds to the amount of the deposit and a new reservation will need to be made.
- Any stay that has commenced is payable in full.
cancellation insurance
Cancellation insurance may be offered at the time of booking.
Subscribing to this insurance is optional and is done directly with the insurer.
The applicable guarantees, exclusions, rates, and conditions are those presented by the insurer at the time of subscription. It is the client's responsibility to review them before signing up.
2 – General Terms and Conditions of Sale for rooms at the Domaine
- Accommodation capacity: 5 bedrooms and 1 loft.
- The premises are not suitable for accommodating people with reduced mobility.
- Pets (dogs and cats) are welcome. They must be kept on a leash and are not allowed in the rooms. A supplement of €7 per day per pet applies.
Arrival
Arrivals are between 4:00 PM and 7:00 PM. After 8:00 PM, any arrival will be charged €20.
For any arrival outside this time slot, we kindly ask you to inform us of your approximate arrival time at least 48 hours in advance, by email to contact@domaine-la-parpaille.com or by telephone at +33 (0)6 75 98 06 70.
Departure
Rooms must be vacated by 11:00 AM at the latest.
Use of the premises – Cleaning and deposit
The tenant must respect the peaceful character of the premises and make use of it in accordance with their destination.
Daily room cleaning is included in the rental price. However, certain rules of etiquette must be observed. In particular, bringing or consuming food in the rooms is not permitted.
In the event of damage to the premises, breakage or failure to comply with these rules, charges may be applied to the customer.
For this purpose, a bank imprint of €500 will be requested upon arrival and closed one week after departure.
Booking confirmation and payment
All reservations are confirmed upon payment:
- 50 % of the total amount of the stay when arrival is scheduled in 30 days or more; ;
- of 100 % of the total amount of the stay when arrival is scheduled in less than 30 days.
Reservations made directly on the Site are paid for by credit card.
For bookings made directly with Domaine La Parpaille outside of the Site, payment can also be made by bank transfer or check.
If a balance remains due after booking, it must be paid before arrival according to the terms communicated to the customer at the time of booking.
The tourist tax, the amount of which is set by the relevant authorities, is payable by the client. The applicable amount is indicated at the time of booking and must be paid according to the terms specified for the stay.
Conditions for cancellation or modification of stay dates
- More than 30 days before the arrival date: Full refund of the total booking amount within 15 days.
- Between 15 and 30 days before the arrival date: 50 % refund of the total booking amount within 15 days.
- Less than 15 days before the arrival date: No refunds. The full amount of the reservation will be due.
- In the event of a prematurely interrupted stay, no refund will be issued.
- If a request to change the date is made 30 days or more before the arrival date, the change will be made free of charge.
- If a request to change the date is made less than 30 days before the arrival date, the deposit will be retained and the new stay will be subject to a new reservation.
cancellation insurance
Cancellation insurance may be offered at the time of booking.
Subscribing to this insurance is optional and is done directly with the insurer.
The applicable guarantees, exclusions, rates, and conditions are those presented by the insurer at the time of subscription. It is the client's responsibility to review them before signing up.
3 – Consumer mediation
In accordance with the provisions of the Consumer Code relating to the amicable settlement of disputes, Domaine La Parpaille falls under the jurisdiction of the Tourism and Travel Mediator (MTV).
In the event of a dispute, the consumer must first send a written complaint to Domaine La Parpaille at the email address contact@domaine-la-parpaille.com in order to try to resolve the dispute amicably.
If a satisfactory response is not received, or if no response is received within 60 days of this complaint, the consumer may contact the Tourism and Travel Mediator free of charge.
The referral can be made:
- Online : https://www.mtv.travel/
- By mail: MTV – Médiation Tourisme Voyage, CS 30958, 75383 Paris CEDEX 08, France.
The request for mediation must be made within the time limit provided for by the regulations from the date of the prior written complaint addressed to Domaine La Parpaille.
The procedures for submitting a complaint and information relating to the mediation process are available on the Tourism and Travel Mediator's website: www.mtv.travel.
